CRM Services

• Industry Expertise: Projects implemented for Retail, Green Energy, Manufacturing, Pharmaceutical, and Service industries.
• SAP CRM Implementations: Over 25 projects covering modules like Marketing, Sales, and Service.
• SAP Cloud for Customer: More than 10 projects implemented with modules such as Marketing, Sales, and Service.

What is SAP C4C Implementation?

SAP C4C (Cloud for Customer) is a cloud-based CRM solution focused on Sales, Service, and Marketing processes.

Core Modules of SAP C4C

• Sales Cloud: Lead/opportunity management, account planning, forecasting.
• Service Cloud: Ticketing, service request management, field service.
• Marketing Cloud (Optional): Campaigns, customer profiling, analytics.

Advantages of SAP C4C

• Cloud-native CRM: quick to deploy, scalable, and mobile-friendly
• 360° customer view across sales, service, and marketing
• Real-time data synchronization with core ERP
• Microsoft Outlook/Gmail integration (email and calendar sync)
• CTI for call center integration
• Mobile access (Android/iOS apps)